When setting up your WhatsHelp Chat Button for the first time, your chat window may not appear correctly on your site. Please be noted that: You must enter a link to your Facebook business page, not personal Facebook account. There are 5 possible reasons and here's how to fix them quickly

NOTE: After fixing the issue you have to generate new widget code and update it on your website!

1. You do not put the right PAGE ID into the app settings.

Some customers just put in the name of the page, which is not correct. You need to put the page ID, which is between 2 source lines in the page link, as below:

Put it into the widget settings on the first step:

2. Page restrictions prevent users who are not logged in Facebook or restricted from seeing the chat box.

Some business pages are restricted to some specific countries and age limit. Thus, users who are not logged in Facebook (Facebook cannot recognize) or restricted by the page's restriction rules cannot see the chat box.

If people need to log in, in order to see your Facebook page, then your page settings have been set with restrictions and it’s not a public page. The good news is, you can fix this!

How to fix this: set your page to be visible to everyone and GET A NEW WIDGET CODE!

3. Your Facebook page doesn't allow customer chatting via Messenger.

The reason is that you have not chosen the option Message on your Facebook page yet. You can go to your Facebook Page Settings and follow this instruction:

NOTE: After fixing the issue you have to generate new widget code and update it on your website!

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